01Who processes your payment
If you subscribe on our website, our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our website orders. Paddle provides all customer service inquiries and handles returns for them. If you subscribe in our iOS app, Apple's App Store processes your payment; if you subscribe in our Android app, Google Play does.
02Cancelling your subscription
- You can cancel the renewal of your Pro subscription at any time, where you subscribed: on our website, in Settings → Plan; in our iOS app, in your Apple Account's Subscriptions settings; in our Android app, in Google Play → Subscriptions. Settings → Plan in the app you subscribed with links there. It takes just a couple of taps, with no retention hurdles. Deleting the app does not cancel a subscription.
- Cancellation stops future charges. It takes effect at the end of your current billing period: you keep full Pro access until that date, after which your account moves to the Free plan. Your data stays intact.
- If you change your mind before the period ends, you can resume your subscription in the same place.
03Refunds
- Cancelling stops future charges, and you keep full access through the period you already paid for. Because of this, we don't offer prorated (partial-period) refunds as an in-product option: there is no refund button in the app.
- Refunds of purchases made on our website are handled by Paddle under Paddle's Buyer Terms and refund policy. As a general rule, Paddle will consider a refund request made within 14 days of a purchase, or within 14 days of the date your subscription last renewed. To make a request, email us at support@qorivel.com or use your Paddle receipt link. We pass requests on to Paddle and support them in good faith. Approved refunds are processed by Paddle to your original payment method (typically 3–10 business days, depending on your payment provider).
- Refunds of purchases made in our iOS app are handled by Apple under its own policies, not by us. To request one, go to reportaproblem.apple.com and sign in with the Apple Account you paid with. We cannot issue App Store refunds ourselves, but if you email us, we will help with your request.
- Refunds of purchases made in our Android app are issued through Google Play. Within 48 hours of a purchase, you can request a refund from Google Play directly. After that, email us at support@qorivel.com and we will review your request.
- For website and Google Play purchases, we always refund duplicate charges, verifiable billing errors, and any amount where a refund is required by applicable law. For App Store purchases, only Apple can issue a refund, and we will support your request to Apple in those cases.
04Your legal rights
Nothing in this policy limits your rights under applicable consumer-protection law. In particular, where the laws of your state, including the automatic-renewal laws of California and Delaware, grant you cancellation or refund rights, we honor those rights. For website purchases, this policy also operates alongside Paddle's Refund Policy and Buyer Terms: as Merchant of Record, Paddle processes those refunds, and you can always reach Paddle's buyer support directly at paddle.net or via your receipt email. For purchases in our mobile apps, it operates alongside Apple's and Google Play's own refund policies; if you are in the EEA or the UK, Google Play also gives you 14 days from purchase to withdraw from a subscription like Pro and receive a full refund.
05Free plan
Qorivel has a Free plan, so you can use the core weekly loop before deciding whether to subscribe. What's included in each plan is shown on our pricing page and on the upgrade screen in our mobile apps.
06Contact
Refund or billing questions: support@qorivel.com. For a website purchase, you can also reply to your Paddle receipt email, which reaches Paddle's buyer support directly.