01Payments are processed by Paddle
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
02Cancelling your subscription
- You can cancel the renewal of your Pro subscription at any time in Settings → Plan — it takes just a couple of taps, with no retention hurdles.
- Cancellation stops future charges. It takes effect at the end of your current billing period: you keep full Pro access until that date, after which your account moves to the Free plan. Your data stays intact.
- If you change your mind before the period ends, you can resume your subscription in the same place.
03Refunds
- Cancelling stops future charges, and you keep full access through the period you already paid for. Because of this, we don't offer prorated (partial-period) refunds as an in-product option — there is no refund button in the app.
- Refunds are handled by Paddle under Paddle's Buyer Terms and refund policy. As a general rule, Paddle will consider a refund request made within 14 days of a purchase, or within 14 days of the date your subscription last renewed. To make a request, email us at qorivel@gmail.com or use your Paddle receipt link — we pass requests on to Paddle and support them in good faith. Approved refunds are processed by Paddle to your original payment method (typically 3–10 business days, depending on your payment provider).
- We always refund duplicate charges, verifiable billing errors, and any amount where a refund is required by applicable law.
04Your legal rights
Nothing in this policy limits your rights under applicable consumer-protection law. In particular, where the laws of your state — including the automatic-renewal laws of California and Delaware — grant you cancellation or refund rights, we honor those rights. This policy also operates alongside Paddle's Refund Policy and Buyer Terms: as Merchant of Record, Paddle processes all refunds, and you can always reach Paddle's buyer support directly at paddle.net or via your receipt email.
05Free plan
Qorivel has a Free plan, so you can use the core weekly loop before deciding whether to subscribe. What's included in each plan is shown on our pricing page.
06Contact
Refund or billing questions: qorivel@gmail.com — or reply to your Paddle receipt email, which reaches Paddle's buyer support directly.